30 Day Money Back Warranty

At Mini Scooter, we stand behind the quality of our electric scooters, skateboards, and other products. If you’re not completely satisfied with your purchase, we offer a 30-Day Money-Back Warranty. This policy allows you to return your product within 30 days of delivery for a full refund or replacement.

1. Eligibility

• The product must be returned within 30 days of the delivery date.

• The item must be unused, in its original packaging, and in the same condition as when you received it.

• All original tags, accessories, and documentation must be included.

• Proof of purchase (e.g., order number or receipt) is required.

2. What’s Covered

• Full Refund: If you are unsatisfied with your purchase, you can return the product for a full refund of the purchase price (excluding shipping costs, unless the return is due to a fault with the product or an error on our part).

• Replacement: If you prefer, we can replace the product with the same or a similar item (subject to availability).

3. What’s Not Covered

• Products that have been used, damaged, or are not in their original condition.

• Items without proof of purchase.

• Products that are excluded from the warranty as stated on the product page.

4. How to Initiate a Return

1. Contact Us:

   • Reach out to our customer support team via Live Chat on our website (Miniscooter.co.uk) or email us at Support@Miniscooter.co.uk. Provide your order number and reason for the return.

2. Return Authorization:

   • Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send the item.

3. Pack the Item:

   • Securely pack the item in its original packaging, including all accessories and documentation. Attach the RMA number clearly on the outside of the package.

4. Ship the Item:

   • Send the item to the following address:

     Mini Scooter Returns  
     33 Melbourne Ave  
     Pinner, HA5 5SJ  
     United Kingdom  

   • We recommend using a tracked and insured shipping method, as you are responsible for the item until it reaches us.

5. Confirmation:

   • Once we receive and inspect the returned item, we will notify you via email or live chat and process your refund or replacement.

5. Refund Process

• Refunds will be issued to the original payment method used for the purchase within 5-7 business days after we receive and approve the returned item.

• Shipping costs are non-refundable unless the return is due to a fault with the product or an error on our part.

6. Exchanges

• If you would like to exchange your product for a different item, please contact us via Live Chat or email at Support@Miniscooter.co.uk. Exchanges are subject to product availability.

7. Contact Us

If you have any questions about our 30-Day Money-Back Warranty, please contact us:

• Email: Support@Miniscooter.co.uk

• Live Chat: Available on our website (Miniscooter.co.uk).

• Address:

  33 Melbourne Ave  
  Pinner, HA5 5SJ  
  United Kingdom